Last updated: June 28, 2026
ISLA LAURE ships clothing and jewellery to the destinations available at checkout. The delivery method, price and estimated timeframe shown at checkout are based on the delivery address, order value and services available at that time.
1. Order processing
Orders are prepared on business days, excluding weekends and public holidays. Processing time is separate from carrier transit time. During launches, promotions or holiday periods, preparation may take longer. We will contact you if a material delay affects your order.
Pre-order items ship according to the estimate stated on the relevant product page. If an order contains items with different availability dates, we may send them separately.
2. Destinations, methods and charges
Our current shipping rates and free-shipping thresholds are shown below in each destination’s checkout currency. The rate available for an order depends on its merchandise subtotal and delivery address. Checkout remains the final confirmation of availability and price.
| Destination | Currency | Standard shipping | Express shipping |
|---|---|---|---|
| Australia | AUD | Express Shipping Only | AUD 10.95 below AUD 89; free from AUD 89 Estimated delivery time: 2–6 business days |
| Canada | CAD | CAD 9.95 below CAD 150; free from CAD 150 Estimated delivery time: 7–9 business days |
CAD 15 below CAD 300; free from CAD 300 Estimated delivery time: 5–7 business days |
| France | EUR | EUR 7 below EUR 89; free from EUR 89 Estimated delivery time: 7–9 business days |
EUR 10 below EUR 100; free from EUR 100 Estimated delivery time: 3–7 business days |
| Hong Kong SAR | HKD | Express Shipping Only | HKD 50 below HKD 600; free from HKD 600 Estimated delivery time: 2–6 business days |
| Malaysia | MYR | MYR 37.95 below MYR 630; free from MYR 630 Estimated delivery time: 8–10 business days |
MYR 101.95 below MYR 1,260; free from MYR 1,260 Estimated delivery time: 5–8 business days |
| New Zealand | NZD | Express Shipping Only | NZD 12.95 below NZD 109; free from NZD 109 Estimated delivery time: 3–7 business days |
| Singapore | SGD | Express Shipping Only | SGD 12 below SGD 119; free from SGD 119 Estimated delivery time: 3–7 business days |
| United Kingdom | GBP | Express Shipping Only | GBP 8 below GBP 89; free from GBP 89 Estimated delivery time: 3–5 business days |
| United States | USD | USD 9.95 below USD 85; free from USD 85 Estimated delivery time: 6–12 business days |
USD 15 below USD 150; free from USD 150 Estimated delivery time: 5–8 business days |
If your delivery address is not listed above, please contact us by email for assistance with placing your order.
We select established postal and courier partners according to destination and service level. PO boxes, parcel lockers, military addresses and remote areas may have limited options or require a different carrier.
3. Delivery estimates
Delivery estimates begin after dispatch and do not include order processing time. Delivery windows are estimates in business days, not guarantees. Customs processing, public holidays, severe weather, peak periods, remote-area services, local service interruptions and other events outside our reasonable control can cause delays. We will provide reasonable assistance with a delayed shipment but cannot promise a delivery date unless we expressly confirm one in writing.
4. Tracking
When tracking is available, we send it to the email address used for the order after dispatch. Tracking may take time to activate. Check the delivery address and contact details carefully before paying and monitor carrier updates after dispatch.
5. Address changes and delivery attempts
Email care@islalaure.com immediately if an address is incorrect. We will try to help before dispatch but cannot guarantee a change once processing begins. After dispatch, address changes depend on the carrier and may incur a fee.
Please make sure your delivery address and contact details are correct before placing your order, and follow any carrier collection or redelivery instructions. If a parcel is returned because the address was incorrect, delivery was refused, duties were unpaid, or it was not collected, reasonable return and redelivery costs may be deducted from any refund where permitted by law.
6. Duties, taxes and customs
Taxes or import charges collected by ISLA LAURE are shown at checkout. Where duties, taxes, brokerage or customs charges are not collected at checkout, they are the recipient’s responsibility. Customs authorities may request identification or additional information and may delay a shipment. We cannot refund charges collected directly by governments, carriers or brokers.
7. Lost, damaged or incorrect deliveries
If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be located, or the package arrives damaged, contact us promptly with your order number. Keep the packaging and take photographs where relevant so that we can investigate with the carrier.
Your mandatory consumer rights remain unaffected. Confirmed damaged, defective or incorrectly supplied items are handled under our Refund Policy.
8. Contact
For delivery questions, email care@islalaure.com. Customer Care is available from 9:00 am to 7:00 pm, Monday to Friday, excluding public holidays.