Clear answers to common questions about ordering, sizing, delivery, returns and payment.
How do I choose the right size?
Sizes are shown in Australian sizing unless the product page states otherwise. Review the product description and fit notes, then use our Size Guide. If you are between sizes, contact us with the product name and your usual AU size.
Can I change or cancel my order?
Please contact us immediately. If your order has not entered processing and we can approve the request, it will be cancelled for a full refund without a cancellation fee. Once processing has begun or the order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
How can I track my order?
When tracking is available, it is included in your shipping confirmation. Delivery estimates and shipping options are shown at checkout for your destination. See our Shipping Policy for details.
What is your returns policy?
Contact Customer Care before sending anything back. Return postage for an eligible change-of-mind return is arranged and paid by the customer. We do not deduct an additional return handling or restocking fee from refunds for eligible items. Jewellery, intimate items and Final Sale items are excluded from change-of-mind returns. Read the full Refund Policy.
Which payment methods can I use?
Available payment methods are displayed at checkout and can vary by market, currency and device.
How do I contact customer care?
Use our Contact Us form. Include your order number when your question relates to an existing order.
Still need help?
Send our team a message through Contact Us and we will point you in the right direction.