Privacy policy

Last updated: January 13, 2026

This Privacy Policy explains how ISLA LAURE collects, uses, discloses and protects personal information when you visit our store, create an account, purchase clothing or jewellery, contact us, or interact with our marketing. The store is hosted by Shopify, which processes information needed to provide the storefront and checkout.

1. Information we collect

Depending on how you interact with us, we may collect your name, email address, billing and delivery address, account details, order history, returns and customer-care messages, marketing preferences, device and browser data, IP address, cookie identifiers, approximate location, and information about how you use the store.

Payment details are processed by Shopify and the payment provider selected at checkout. We generally receive transaction status and limited payment information rather than full card details.

2. How information is collected

We collect information directly from you, automatically through the store and cookies, from Shopify and service providers supporting your transaction, and from marketing or advertising partners where permitted by law.

3. How we use information

We use personal information to operate the store; process payment; fulfil, deliver, return and refund orders; provide accounts and customer care; detect fraud and secure the service; remember preferences; measure store performance; improve products and fit guidance; send requested marketing; comply with law; and establish or defend legal claims.

4. When we disclose information

We disclose information only as reasonably needed to Shopify, payment processors, fraud-prevention services, fulfilment partners, carriers, analytics and marketing providers, professional advisers, regulators and authorities, and parties involved in a business transfer. Providers may use information only under their own contractual and legal responsibilities.

We do not sell personal information for money. Some advertising or analytics activity may be treated as “sharing”, “selling” or targeted advertising under certain US state laws. Where those laws apply, you can use our Your Privacy Choices page or the privacy controls made available on the store.

5. Cookies and similar technologies

Shopify and our providers use cookies and similar technologies for essential store functions, security, preferences, analytics and advertising. Where consent is required, optional technologies are used according to your choice. You can manage available preferences through the store’s cookie controls and your browser settings. Blocking essential cookies may prevent checkout or account features from working.

6. Marketing choices

We send email marketing only where permitted. You can unsubscribe using the link in a marketing email. Service messages about an order, security or policy change may still be sent when necessary.

7. International processing

We serve customers in multiple countries and use providers operating internationally. Personal information may therefore be processed outside your country. Where required, we use contractual or other lawful safeguards for international transfers.

8. Retention

We keep information only as long as reasonably needed for the purposes described, including order fulfilment, customer care, accounting, fraud prevention, legal compliance and dispute resolution. Retention periods vary by record type and applicable law.

9. Security

We use reasonable administrative, technical and organisational safeguards and rely on established commerce providers. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, receive a portable copy, or appeal a privacy decision. You may also have rights concerning targeted advertising or certain disclosures. These rights are subject to legal exceptions and identity verification.

To make a request, email care@islalaure.com. We will not discriminate against you for exercising an applicable privacy right. You may also complain to the privacy or data-protection authority in your location.

11. Children

The store is not directed to children, and we do not knowingly collect personal information from children below the age at which they can independently consent under applicable law. A parent or guardian who believes a child provided information may contact us.